Corporate Statement issued by Volkswagen Group of Canada
Canadian settlement class members and U.S. customers with eligible Volkswagen and Audi 2.0L TDI vehicles originally sold or leased in Canada may now submit claims for benefits under the 2.0L TDI Settlement Program in Canada. Claims can be submitted via the online Claims Portal or paper claim form available at www.VWCanadaSettlement.ca. The paper claim form can also be obtained by calling the Canadian Settlement Claims Centre at 1-888-670-4773.
As their claims are approved, claimants will, where applicable, be able to schedule appointments with their preferred Volkswagen or Audi dealership in Canada to complete their settlement transactions.
Claimants will have until September 1, 2018 to submit a claim.
Is my vehicle safe to drive?
Yes, as the EPA and Environment and Climate Change Canada have both verified, this issue relates to emissions only, the safety of the vehicles is not affected.
Which vehicles are affected by the EPA notices?
The affected Audi vehicles in the September EPA notice are the 2010-2013 & 2015 Audi A3 TDI models using the 2.0L 4-cylinder TDI engine.
Is there a stop sale for the affected vehicles?
Yes, there is a stop sale on all Audi 2.0L 4-cylinder TDI equipped vehicles (new and certified pre-owned).
Which TDI vehicles currently have approved emissions modifications?
U.S. regulators, including the U.S. Environmental Protection Agency (EPA), have approved a two-phase emissions modification for 2.0L TDI vehicles with Generation 3 engines. In Canada, these vehicles include:
• MY2015 Audi A3
If I get the emissions modification on my MY15 2.0L TDI vehicle, could this affect my rights under the settlement in Canada?
If you have the emissions modification recall (including the first phase of the modification) performed on your vehicle after April 28, 2017, you will lose any rights to choose a buyback, trade-in or early lease termination in the settlement program. Alternatively, if you had the recall for the first phase of the modification performed on your vehicle on or before April 28, 2017, you retain any right to receive a buyback, trade-in or early lease termination and there is no impact on the benefits available to you in the settlement program.
How do I determine which benefits I may be eligible to receive under the 2.0L TDI settlement?
To determine if you may be eligible under the settlement, please visit the Check My Eligibility and online portal sections at www.VWCanadaSettlement.ca. You will be asked a few questions to help you determine if you are eligible and the options that may be available to you.
If I participate in the 2.0L TDI settlement program, can I still pursue private legal action against Volkswagen Group?
You will have to sign an individual release in order to receive benefits in the settlement. By providing an individual release, you will release Volkswagen and Audi from the claims related to the software or auxiliary emission control device in affected 2.0L TDI vehicles.
This is only a summary. The settlement agreement sets out the full terms of the release and you should read them carefully. If you have any questions, you can talk to Class Counsel for free or you can talk to your own lawyer.
The 2.0L TDI settlement does not release Volkswagen or Audi for claims relating to 3.0L V6 TDI vehicles.
What is the status of Canadian class action proceedings for 2.0L TDI vehicles?
The Québec and Ontario Courts have granted approval of the nationwide settlement agreement to resolve consumer claims in Canada related to the 2.0L diesel emissions matter for approximately 105,000 affected vehicles. Volkswagen Group Canada is committed to ensuring that the settlement program in Canada is carried out as conveniently as possible for our affected Volkswagen and Audi 2.0L TDI customers. We are therefore devoting significant resources and personnel to making their experience a positive one.
As of April 28, affected Canadian settlement class members and U.S. customers with 2.0L TDI vehicles that were first sold or leased in Canada may submit claims for benefits under the settlement via an online portal or paper claim form available at www.VWCanadaSettlement.ca or by calling the Canadian Settlement Claims Centre at 1-888-670-4773.
As their claims are approved, claimants will, where applicable, be able to schedule appointments with their preferred Volkswagen or Audi dealership in Canada to complete their settlement transaction.
More detailed information about the 2.0L TDI settlement program in Canada and available benefits can be found at www.VWCanadaSettlement.ca and by calling the Canadian Settlement Claims Centre at 1-888-670-4773.
How do I submit a claim for benefits under the 2.0L TDI Settlement Program?
Claims can be submitted via an online portal or paper claim form available at www.VWCanadaSettlement.ca, or by calling the Canadian Settlement Claims Centre at 1-888-670-4773.
How long will it take for claims to be processed?
The claims administrator will be working as quickly as possible to process settlement claims.
How do I receive my compensation/return my vehicle?
If you currently own or lease your vehicle and choose a buyback, trade-in, early lease termination or surrender for inoperability, you will receive any applicable payment by cheque at the dealership if you complete the transaction on the day of your appointment.
If you currently own or lease your vehicle and choose to receive an approved emissions modification, a cheque for the applicable payment amount will be mailed to you within 15 days of completing the modification (or a phase of the modification in the case of a model year 2015 vehicle). If you have already received the modification (or a phase of the modification in the case of a model year 2015 vehicle) at the time of submitting your claim, a cheque will be mailed to you within 15 days of receiving your accepted offer.
If you formerly owned or leased your vehicle, the Claims Administrator will send your payment to you within 15 days of receiving your accepted offer.
Can I go to a dealership to submit my claim?
Claims must be submitted via an online portal or paper claim form available at www.VWCanadaSettlement.ca, or by calling the Canadian Settlement Claims Centre at 1-888-670-4773.
What is the deadline to submit a claim?
You will have until September 1, 2018 to submit a claim.
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