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Other Benefits

Trip interruption benefits and information:

If your registered Audi (owned or leased) is disabled because of a mechanical breakdown over 160 km from your residence address (and the repair is covered under your New Vehicle Limited Warranty), you may be reimbursed for trip interruption expenses if your vehicle cannot be made safely operable the same day. Your coverage includes reimbursement for:
• Lodging up to $100 per day
• Meals up to $100 per day
• Alternate transportation up to $100 per day

Trip interruption coverage is limited to reasonable expenses up to a maximum of $500 per disablement/incident, including all taxes and surcharges.

The service is designed to assist you with some of the unplanned expenses you may incur while waiting for your vehicle to be repaired.

It is required that you contact Audi's 24-Hour Roadside Assistance at 1 (800) 411-9988 to obtain a pre-service authorization number. This must be done within 24 hours of the breakdown.

Trip interruption for A8 and S8 models:

(NOTE: PLEASE REFER TO WARRANTY BOOKLET)
Trip interruption coverage for A8 and S8 models is limited to $1,000 per disablement/incident (including taxes and surcharges), which includes reimbursement for:
• Lodging up to $200 per day
• Meals up to $200 per day
• Alternate transportation up to $200 per day

All other trip interruption terms and benefits remain the same.

Trip interruption reimbursement instructions:

  • It is required that you contact Audi's Roadside Assistance Centre at 1 (800) 411-9988 to obtain a pre-service authorization number within 24 hours of disablement
  • Save expense receipts, such as lodging, meals and car rental
  • Save vehicle repair invoices/repair order
  • Write a summary of what happened
  • Submit the original expense receipts, vehicle repair invoice, the disablement summary and your pre-service authorization number within 30 days of the incident to:

    Audi 24-Hour Roadside Assistance
    Attn: Customer Relations Claims Department
    777 Bayly Street West
    Ajax, Ontario, Canada L1S 7G7
If you need any of the services and/or benefits listed in your owner’s manual, call toll-free to reach a qualified customer service professional to assist you: 1-800-411-9988. To ensure you are given the appropriate assistance as quickly as possible, you will be asked for the following:

• Your vehicle identification (VIN)
• Year, model, colour and licence plate number of the vehicle
• The telephone number from which you are calling or a telephone where you can be reached
• Exact location of your vehicle (street address and nearest intersection)
• Type of service required or a brief description of the problem