All new Audi passenger vehicles sold in Canada are covered under the Program. Duration of coverage coincides with the duration of Audi’s New Vehicle Limited Warranty.*
Emergency Roadside Service
When you call for emergency roadside service you can use any combination of the following services, depending on your needs:
If your vehicle becomes disabled due to a mechanical breakdown or collision, complimentary towing will be provided to the nearest authorized Audi dealership or an authorized Audi dealership of your choice, provided they are within 50 km of where your vehicle is being towed.
Battery Jump Start:
If your battery loses its charge, a service operator will be dispatched to provide a jump start. If your vehicle cannot be driven safely, towing services will be provided (see “Emergency Towing” above).
Flat Tire Change:
If your vehicle has a flat tire, a service operator will attempt to remove it and install a spare tire. If your vehicle came equipped with TMS (Tire Mobility System), the service operator will attempt to seal and inflate the tire. If you do not have a properly inflated spare tire or if the spare is not safely operable, Emergency Towing will be provided. The mounting or dismounting of a special traction device, such as chains, or the cost of repairing the flat tire are not covered under the Program.
Emergency Fuel Service:
If you happen to run out of fuel (gas only), an emergency supply of fuel will be delivered to get you on your way. Both the delivery service and the emergency supply of fuel are complimentary. For TDI owners who have run of diesel fuel, towing will be provided to the nearest authorized Audi dealership, or an authorized Audi dealership of your choice, provided they are within 50 km of where your vehicle is being towed.
If your keys are locked inside your vehicle, 24-Hour Roadside Assistance will assist in getting you back on the road. At your request, a service operator may be dispatched in an attempt to gain entry into your vehicle to retrieve your keys. However, you are solely responsible for any loss or damage resulting from this entry attempt. If access into your vehicle is unsuccessful, it will be towed to the nearest authorized Audi dealership to gain entry.
If your vehicle is disabled in any ditch, mud, sand or snow, 24-Hour Roadside Assistance will cover the cost of extricating your vehicle, provided it has become disabled in an area immediately adjacent to a regularly travelled road, which can be serviced with standard automobile servicing equipment.
If you are near an Audi dealership that participates in the Audi Assist light service program, an Audi Assist service vehicle may be dispatched directly from the dealership for jump starts, tire changes, fuel delivery and other minor repairs.
In the unlikely event that 24-Hour Roadside Assistance is unable to provide assistance in the geographical area where your Audi is disabled, please follow the instructions outlined in your Canada and Warranty maintenance booklet “To Arrange Your Own Assistance”
Limitation of Liability: Audi 24-Hour Roadside Assistance strives to provide the finest in emergency 24-Hour Roadside Assistance services through a comprehensive network of independent service operators. However, since these operators are independent business people, Audi 24-Hour Roadside Assistance cannot assume any liability for any loss or damage resulting from the rendering of such services. All claims inquiries must be submitted within 30 days.
*Certain exclusions and limitations apply. Please review the owner’s manual for details.
If you need any of the services and/or benefits listed in your owner’s manual, call toll-free to reach a qualified customer service professional to assist you: 1-800-411-9988.
To ensure you are given the appropriate assistance as quickly as possible, you will be asked for the following:
• Your vehicle identification (VIN) • Year, model, colour and licence plate number of the vehicle • The telephone number from which you are calling or a telephone where you can be reached • Exact location of your vehicle (street address and nearest intersection) • Type of service required or a brief description of the problem