Audi connect frequently asked questions


What is Audi connect?

What is Audi connect Security and Assistance?
Audi connect Security and Assistance provides in-car driver assistance and security-based services through the use of an embedded SIM, acquiring vehicle diagnostic information and customizing your driving and security settings when needed. Audi connect provides a journey with heightened enjoyment, an awareness of your vehicle’s speed and status, and optimal safety features.
What is Audi connect Navigation and Infotainment?
Audi connect Navigation and Infotainment services is the link between your Audi and the Internet, giving access to entertainment, information, and search functionality.
What conditions are necessary for using Audi connect?
The use of Audi connect services requires that your vehicle be equipped with the Audi connect option ‘Audi connect – Assistance and Security Services’ or ‘Audi connect Navigation and Infotainment’. Additionally, to fully manage and maintain remote services, you must be registered to the myAudi customer portal, or the myAudi app. This allows you to send and manage destinations using Google Maps, as well as download them from your vehicle. You can also manage some remote features from the myAudi portal and myAudi app.
Which models come equipped with Audi connect?
Audi connect Security and Assistance is available on selected Audi models built in 2017 and later, Audi connect Navigation and Infotainment is available on selected Audi models built in 2019 and later.


Setting up Audi connect

How can I access Audi connect?
To use the full functionality of Audi connect, your vehicle must first be paired with a myAudi account. This account must then be verified by your local dealer. You can get started at www.audi.ca/myAudi or by downloading the myAudi app.
How can I get Audi Smartphone interface?
Audi Smartphone interface brings Apple CarPlay and Android Auto on board. When a mobile phone running on iOS (7.1 or higher) or Android (5.0 Lollipop or higher) is connected to the USB port, smartphone functions such as navigation, phone, music, and selected apps (i.e., Spotify and WhatsApp) are integrated into the in-car MMI menu.
What is the purpose of a myAudi account?
myAudi is a key component to access certain services and features for Audi connect. A myAudi account allows you to get the most from your Audi, while enjoying exclusive Audi benefits.
How can I register for a myAudi account and is it free?
Registration for a myAudi account is free and simple for all Audi owners. Sign up for an account with your vehicle’s identification number and your home address by visiting the myAudi website or downloading the app. Once you sign up, create a username and password for your account, and start enjoying all the benefits of myAudi.


Using Audi connect

Why do I lose my satellite radio when I go under overpasses and in parking garages?
Satellite radio is transmitted via line-of-sight. Therefore, when the line-of-sight is broken by obstacles such as trees, overpasses or tunnels the connection may be lost temporarily.
What does the "Please wait" screen mean?
This waiting screen will appear during network updates from Google (which typically occur twice a week), when the language has been changed, or when the system has been reset to factory settings.
My system appears to be offline or unable to load. Why is this?
Error screens stating the above problems are the result of a lost data connection, which is usually caused by poor reception, lack of service, or damaged hardware (i.e. SIM card, vehicle antenna).
I changed my Wi-Fi password but my device will not accept the new password. What do I do?
  1. Make sure you select apply settings after changing the password or it will not be saved.
  2. Make sure you use capital letters when you are typing the password into the device you want to connect.
I can’t change my myAudi PIN. What do I do?
  1. Log in to myAudi.
  2. Click on "Menu".
  3. Select "Audi connect User Management".
  4. Select "Change Pin" tab.
  5. Click "Have you forgotten your PIN".
  6. Follow steps to Create new PIN.
I’ve been locked out of my account. What do I do?
If you have been locked out of your account, please contact Audi Canada Customer Care 1-800-822-AUDI (2834), Mon-Fri, 8 a.m. to 8 p.m., EST (Eastern Standard Time) to reset your password.
How do I set myself as the key user in the vehicle MMI?
  1. Ensure your myAudi account has been verified by your local dealer.
  2. Select Audi connect in the vehicle’s MMI.
  3. Enter the key user’s vehicle code/F-Pin (the scratch code which accompanies the vehicle keys) and username (e-mail that was used to create MyAudi account).
  4. The vehicle code should be all CAPS.
  5. Click “Log in”.
I have lost my key tag with my vehicle code or I have used all 10 attempts to log in to the MMI and I’ve been locked out. What do I do?
  1. A new vehicle code must be ordered from the dealer, so that you can register for Audi connect services.
  2. These codes are ordered in association with a VIN (Vehicle Identification Number) so the information must be supplied together.
I’m getting an error message on the MMI screen advising that “no services available” or “It is currently not possible to connect to the server. Please try again later.” What do I do?
If this message shows up in multiple locations (areas of a good cellular reception) and on different days, please contact your dealer. This error may indicate an issue within the vehicle’s connect system.
I can’t log into myAudi or I need to reset my myAudi password. What do I do?
  • If you were successful in creating an account, check that you received a confirmation email from myAudi the same day you registered.
  • If you already have an account, please contact Audi Canada Customer Care 1-800-822-AUDI (2834), Mon-Fri, 8 a.m. to 8 p.m., EST (Eastern Standard Time) to reset your password.
Since the Wi-Fi service for the MY 2019 connect vehicles will be offered through AT&T, if I have a cellphone plan with Bell Canada, will I have to get an alternate plan through AT&T?
Yes, Wi-Fi services for Audi connected vehicles are only offered through AT&T in Canada and as such, a plan with this provider will be required. Please visit the following site for more information on the data plans:
Which Audi connect services require a data plan?
Audi connect Navigation and Infotainment services such as Calendar, Online-media streaming, Online/Hybrid radio and Wi-Fi Hotspot require an AT&T data plan.
What is the cost of a data plan?
  • There are several data plan options available through our service provider AT&T.
  • Please visit the following site for more information: https://myvehicle.att.com/#/audi/learn-page?country=CA&language=en
How do I subscribe for data services for my vehicle?
Please visit the att.com/audica site to create an account and select a data plan.
What happens to my data plan if I sell my car?
A data plan can be cancelled by visiting:
I received an e-mail that says I am no longer the Key User of my vehicle. What should I do?
This e-mail is automatically sent to customers who made a changed to their 4 digit myAudi Secure PIN, or had an MMI reset performed on their vehicle. If you have received this e-mail, kindly follow the steps below to reset the Key User in your vehicle:

(a) Login to your myAudi account and add your vehicle to your account
(b) Enter your myAudi Username and Vehicle code ( this is the 10 digit scratch off code to came with your vehicle) in the MMI to set the Key User.

More questions about Audi connect?

For any additional questions about Audi connect, please call our Customer Care Centre at 1-800-822-2834 from Monday to Friday, 8:00 a.m. to 8:00 p.m. (EST).